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Icon How to Stay in Control of a Phone Call

How to Stay in Control of a Phone Call

How to Stay in Control of a Phone Call?

You make countless phone calls every single day. No big deal.

However… the skills required for a business call are fundamentally different from the skills you use during a private call. You need to be clear about what you say and how you put it. Though, most of the time you probably manage just fine.

Now here is a complicated factor. You need to make international phone calls. To other countries. In English. That certainly makes things a little harder. Now you not only need to stay in charge, listen carefully, respond appropriately, but also… speak English well.

In our training ‘How to Stay in Control of a Phone Call?’ you will improve your telephone skills and you will become a better speaker of the English language.

Program training How to Stay in Control of a Phone Call?

You will learn …
 
… how to stay in control in each conversation
- Assess what the other party means
- Use metalanguage for a better structure
- Make sure you ask the right questions

… how to handle difficult situations
- Anticipate emotions and resistance
- Use listening techniques to calm callers
- Use strong arguments and backing up your arguments

… how to make sure you are doing the right thing
- A great deal of tips about telephone etiquette
- A whole range of useful sentences and formats to help you get along
- A bunch of frequently used errors (to provide)

The result of the training How to Stay in Control in a Phone Call?

Afterwards you will …
... be confident about your international phone calls (and about phone calls in your own language!)
... know what is expected from you
... handle resistance, bad news and emotions promptly

Audience

For everyone who …
… needs to make business calls in English.

Didactics

More than a trick
We start with the basics. That is key. But we go deeper as well: who are you? What kind of calls do you make? What line of work do you do? How do you react to your conversation partner? You become aware of your own skills, failures and habits. This will enable you to use your new skills to your best advantage. 

+ free tips for 40 days
Afterwards you will receive a daily tip for 40 days. These tips reflect your training. You will retain the information better.

Klantervaringen

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